Refund policy

30-Day Try It Guarantee

We want you to actually use this, not just buy it and forget it. Skin Tank moisturiser is made with natural oils and ingredients — and scent is one of the most personal, subjective things in skincare. We didn't make this scent for your missus or to sit pretty next to her stuff in the bathroom — it's masculine, built for blokes who live and work outdoors. That said, scent's still subjective, and what works for one bloke might not work for you. If it's not for you, we'll refund it.

1. Lodge a case first. Email hello@skintank.au within 30 days of dispatch with your order number, name, and mobile number used on the order, plus a brief description of the issue. Don't send the product back before you've heard from us — unapproved returns won't be refunded.
2. Eligibility.
   • Product purchased directly from skintank.au (not via a stockist or third party)
   • Claim lodged within 30 days of dispatch, with a valid Skin Tank order number
   • Name and mobile number must match the original order
3. Return the product. Once approved, send it back safely packaged, at your own cost.
4. Refund. Once received, we refund the product price to your original payment method. Original shipping is non-refundable.

Unused / Unopened Items

Unopened, unused items in their original sealed packaging may be eligible for a return within 30 days of dispatch, subject to approval — handy if you've grabbed a multi-pack like the Ute Pack and one tube's still sealed.

Same process as above: contact hello@skintank.au with your order number, name and mobile number before returning anything. Return shipping for change-of-mind items is the customer's responsibility, and original shipping fees are non-refundable.

Faulty, Damaged or Incorrect Items

Under Australian Consumer Law, you are entitled to a replacement, refund, or repair if a product is:

• Faulty or defective
• Damaged in transit
• Not as described
• Incorrect item supplied

Please contact us as soon as possible after receiving your order, including:

• Your order number
• A brief description of the issue
• Clear photos of the item and packaging

Once assessed, we will arrange a replacement or refund at no cost to you, including return shipping if required.

Refund Processing

Approved refunds will be processed back to the original payment method within 1–5 business days, depending on your payment provider.

How to Request a Return

Please contact us at hello@skintank.au with your order details before returning any item. Returns sent without approval may not be accepted.

Contact Us

If you have any questions about this policy, contact us at: 📧 hello@skintank.au